Communication
“Hey, Mom. I’m on my way to yoga,” my daughter Jessica said when we skyped last week. It was 6:45 Monday morning in Hong Kong and the same time on Sunday evening in Virginia, daylight savings time. “How’s the snow there? It’s pretty nice here, not too humid yet." I...
Empathy Scripts
We are always interested in hearing from our customers. I am a Member Care e-mail advisor. I will be looking to resolve and assist you with your concern regarding your repair. We do apologize for all of the confusion regarding your repair appointment. I have sent a...
On Marriage
This morning, Keith gets up first. He lets Heathcliff out for his ‘hurry up’ then Freya. From the comfort of bed, I hear her barking in the woods beyond the mountain road turn-around. I smell the coffee, which Keith sets up to brew by 5 every morning – we’re early...