Empathy Scripts

We are always interested in hearing from our customers. I am a Member Care e-mail advisor. I will be looking to resolve and assist you with your concern regarding your repair. We do apologize for all of the confusion regarding your repair appointment. I have sent a...

New Year’s Do-Over

Smells of gingerbread and sugar cookies no longer waft from kitchens. Sweaters with reindeer flying across their chests tuck away in bureau drawers. Red, green and white decorations return to boxes and bags stored under basement stairs. The Christmas holiday has...

Eve Adam Braid

Genesis 3:6 So when the woman saw that the tree was good for food, and that it was a delight to the eyes, and that the tree was to be desired to make one wise, she took of its fruit and ate…” Genesis 3:17 And to the man he said, “Because you have listened to the voice...

Moments and Memoir

It’s two o’clock on a Saturday afternoon at WriterHouse in Charlottesville, and I’m the Open Hours volunteer. Since a lively creative nonfiction class meets in the small classroom next to the reception desk, I plop my purse, travel mug with green tea and iPad on the...

Listening

Mother parks her walker beside a blue cushioned booth in the assisted care dining room while Daughter unloads the red cafeteria tray. Mother wears deep purple corduroy pants and matching white and purple flowered turtleneck, an attractive and serviceable ensemble for...

Love, Love, Love

“All you need is love,” sang the Beatles who coined this 60s slogan. Love is patient; love is kind; love is not envious or boastful or arrogant… wrote Paul whose 1st century definition in 1 Corinthians 13 rings during many wedding ceremonies, including mine. Faith,...